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YOUR OWN BRANDED AI DIGITAL HUMAN | AI VIRTUAL STAFF MALAYSIA
Meet Your New Digital Team Member. Ready to Work for Your Business.
Imagine having a digital employee who understands your products, represents your brand, communicates with customers, supports your sales team and helps manage your online business.
Hoost2u AI Digital Human is a character-based AI Virtual Staff solution designed for businesses that want more than simple chatbot responses or basic task automation.
Your Digital Human can be configured with a name, personality, communication style, brand identity and company knowledge. It can work through supported digital applications to manage customer conversations, prepare and publish social media content, update websites, support online stores and identify potential sales opportunities.
From customer enquiries to online business operations, your AI Digital Human becomes a recognisable digital member of your team.
One-time setup RM3,000
Monthly managed service RM1,000
Your brand. Your AI personality. Your business workflows. One connected digital team member.
What is an AI Digital Human?
An AI Digital Human is a business AI assistant designed with a recognisable identity and configured to carry out customer-facing and operational tasks.
Unlike a conventional chatbot that waits for customers to ask questions, a Hoost2u Digital Human can support approved business workflows involving customer communication, online research, social media management, website administration and e-commerce operations.
It combines three important elements:
- Character and brand identity: A name, personality, visual identity and communication style representing your business.
- Business knowledge: Information about your products, services, pricing, FAQs, procedures and company policies.
- Digital working capabilities: The ability to interact with compatible software, online platforms and approved business workflows.
For example, a property agency can use a Digital Human to handle initial property enquiries, collect buyer requirements, research potential leads and arrange appointments for human agents.
An online retailer can use it to answer product questions, prepare promotional content, support Shopee or Lazada seller operations and follow up on customer enquiries.
A service company can use it to coordinate social media, manage website updates and assist with sales enquiries through supported messaging channels.
Important distinction: The standard character package includes an AI identity/persona and agreed visual character assets. Real-time talking avatars, video calls, animated presenters and voice-cloning systems are separate capabilities requiring specific tools and scope.
CAPABILITIES
What can your AI Digital Human do?
AI Customer Service & Enquiry Handling
Respond to common customer questions, explain products and services, collect customer information, check approved business information, manage routine enquiries and refer complex situations to your team.
WhatsApp Business Communication
Assist with incoming WhatsApp enquiries, draft or send approved responses, provide product information, collect leads, arrange follow-ups and update customer records through compatible authorised WhatsApp access.
Social Media Content Creation & Posting
Plan content, create captions, generate basic social artwork, prepare promotional posts, schedule and publish approved content on supported platforms, and help monitor comments and enquiries. Target platforms: Facebook, Instagram, Xiaohongshu (XHS/RED) and TikTok. Publishing and monitoring depend on each platform’s supported access and rules. TikTok Seller/TikTok Shop management is excluded.
Sales Lead Research & Qualification
Research publicly available business opportunities, identify relevant potential customers, organise lead information, prepare personalised outreach drafts, qualify incoming enquiries and follow up through permitted channels.
Shopee & Lazada Seller Support
Assist with product information, approved listing updates, customer enquiries, order-status checks, routine seller administration and promotional content through supported seller tools.
Website Content & Updates
Prepare and update product descriptions, service information, blog articles, FAQs, basic SEO content, website images and other approved content in compatible website management systems.
Appointment & Follow-Up Coordination
Assist with scheduling appointments, collecting availability, preparing reminders, recording customer preferences and notifying the appropriate staff about pending action.
Hands-On Web Application Operations
Navigate approved web applications, read available information, enter data, update records and carry out defined workflows through supported integrations or browser-based automation.
Note: All functions are subject to platform compatibility, authorisation, selected workflows, security controls and the agreed implementation scope. A single setup does not imply unlimited channels, integrations or tasks.
Your Digital Human, Your Brand Personality
More Than a Robot. A Recognisable Digital Team Member.
Your Hoost2u Digital Human can be designed around the way your business communicates with customers.
Character feature
Customisation
Table (Character feature
Customisation):
Digital name
A memorable name suited to your brand
Visual appearance
Approved AI character image or mascot
Personality
Friendly, professional, confident, formal or approachable
Language
English, Bahasa Malaysia, Mandarin or other supported languages
Business knowledge
Products, services, FAQs, pricing and policies
Communication style
Short, conversational, consultative or corporate
Role
Sales assistant, customer service, marketing assistant or hybrid
Escalation
Pass important or unresolved matters to human employees
For example, a Malaysian business may create a professional English- and Mandarin-speaking digital sales assistant who understands its products and can answer customer enquiries consistently.
The character should clearly identify itself as an AI assistant when interacting with customers.
How does Hoost2u AI Digital Human work?
From Brand Character to Working Digital Staff in 6 Steps
1
Discover Your Business Needs
We identify the main role of your Digital Human, such as customer service, sales support, social media management or online business administration.
2
Create Your Digital Human Identity
We establish the AI name, visual character direction, personality, language and communication style based on your business.
3
Build Its Business Knowledge
We organise your company information, products, services, FAQs, policies and approved response guidelines.
4
Connect Business Applications
We configure authorised access to selected messaging platforms, social media channels, websites, seller systems or other supported business tools.
5
Train, Test & Approve Workflows
We test customer conversations and operational tasks, check responses and establish approvals for sensitive or important actions.
6
Launch & Manage Your Digital Staff
Your AI Digital Human begins assisting with agreed tasks. Hoost2u provides ongoing management, maintenance and optimisation within the service scope.
IN ACTION
See your Digital Human in action
EXAMPLE A
Social Media Management
- Business provides promotion details
- AI prepares concept, artwork and captions
- Business reviews and approves content
- AI schedules or publishes to supported channels
- AI helps monitor responses and prepare follow-ups
EXAMPLE B
AI Sales Assistant
A potential customer contacts your company through an approved channel. Your Digital Human introduces itself, explains relevant products or services, asks qualifying questions and records the enquiry. For suitable prospects, it can prepare a quotation request, suggest an appointment or notify a human salesperson. The conversation history and agreed customer information can be recorded in a compatible CRM. Your sales team can then concentrate on negotiation, relationship building and closing opportunities.
EXAMPLE C
Online Seller Support
An online customer asks about a product’s availability, specifications or delivery status. Your Digital Human checks approved information available through supported seller systems, prepares an appropriate response and helps update the relevant customer or product records. Sensitive activities such as refunds, cancellations, pricing changes and financial transactions should require suitable permissions or human approval.
WHY AI DIGITAL HUMAN
Why invest in an AI Digital Human?
A Consistent Brand Identity
Give customers a recognisable AI representative with a defined communication style.
Faster Routine Responses
Support customer enquiries outside normal business hours where systems permit.
More Consistent Marketing
Prepare and distribute approved content through connected channels.
Support Sales Growth
Help research opportunities, qualify enquiries and prepare follow-ups.
Connected Digital Operations
Coordinate selected tasks across messaging, websites, social media and seller platforms.
Scalable Workflows
Expand capabilities as business needs grow, subject to scope and platform limits.
WHO IT'S FOR
Who should use AI Digital Human?
Real Estate Agencies
Handle initial buyer and tenant enquiries, collect property requirements, assist with listing content, support appointment scheduling and help agents organise leads.
Insurance Agencies
Answer general product and service questions, organise prospect enquiries, support appointment requests and prepare follow-ups. Regulated advice and policy decisions remain with authorised professionals.
E-Commerce & Retail Businesses
Support Shopee and Lazada administration, product content, customer enquiries, order-related communication and online marketing.
Professional Service Firms
Assist with general enquiries, appointment scheduling, document intake and customer follow-ups while referring professional decisions to qualified staff.
Marketing Agencies & SMEs
Support content production, routine social media activities, website updates, lead research and customer communication.
Direct Sales & Service Businesses
Help explain products, collect interested leads, coordinate sales enquiries and follow up through permitted communication channels.
Package pricing
HOOST2U AI DIGITAL HUMAN
One-time setup RM3,000
Monthly managed service RM1,000
Initial setup covers: Business assessment, AI character/persona configuration, company knowledge setup, selected application and workflow configuration, testing and initial handover.
Monthly managed service covers: Ongoing support, agreed workflow monitoring, maintenance, knowledge updates and reasonable optimisation within the agreed scope.
Not automatically included: AI model subscriptions, third-party platform charges, API or messaging fees, advertising budgets, complex custom development, animated talking-avatar production and additional workflows outside the quotation.
COMPARE PACKAGES
AI Back-Office vs AI Digital Human
Feature
AI Back-Office
AI Digital Human
One-time setup
RM1,000
RM3,000
Monthly service
RM499
RM1,000
Character identity
No
Yes
Online data entry
Yes
Yes
Email and documents
Yes
Yes
Basic design and content
Yes
Yes
Customer service
Basic
Advanced workflows
Social media posting
Limited, by scope
Multi-platform, by scope
WhatsApp interaction
Basic, by scope
Customer-facing integration
Sales lead research
Not standard
Yes
Website updates
Basic, by scope
Yes
Shopee/Lazada
Not standard
Yes
TikTok Seller
No
No
Business knowledge training
Yes
Yes
Note: Capabilities marked Yes are available for configuration, not necessarily all included in a single deployment. Final deliverables follow the signed quotation.
FAQ
Frequently Asked Questions — AI Digital Human
What is a Hoost2u AI Digital Human?
It is a character-based AI virtual staff solution configured with your company’s identity, knowledge and selected business workflows. It can support customer communication, online operations, sales and marketing tasks.
How is AI Digital Human different from a normal chatbot?
A normal chatbot primarily responds to questions. Hoost2u AI Digital Human can also be configured to carry out approved actions through compatible digital applications and business workflows.
How much does Hoost2u AI Digital Human cost?
The package is RM3,000 for one-time setup and RM1,000 per month for managed service. External software, subscriptions and usage costs are separate.
Can I choose my AI Digital Human's name and appearance?
Yes. The Digital Human can have an agreed name, visual character identity, communication style and brand personality.
Can it communicate in English, Mandarin and Bahasa Malaysia?
Yes, multilingual communication can be configured using supported AI models and appropriate business knowledge. Accuracy should be tested for your industry and terminology.
Can it manage Facebook, Instagram, TikTok and Xiaohongshu?
It can assist with content creation and approved management workflows across supported channels. Direct posting, account monitoring and automation depend on each platform’s available integrations and policies.
Can it manage TikTok Seller or TikTok Shop?
No. TikTok Seller/TikTok Shop management is excluded from the standard package. Ordinary TikTok content support may be configured where compatible.
Can it manage Shopee and Lazada?
It can assist with agreed seller workflows, including product information, listing administration, customer enquiries and routine order-related tasks, subject to compatible authorised access.
Can it use WhatsApp to talk to customers?
Yes, where an appropriate WhatsApp Business integration or authorised access method is available. Messaging charges, opt-in requirements and platform policies apply.
Can it look for new sales leads?
It can research publicly available prospects, organise relevant business information and prepare compliant outreach. It cannot guarantee lead quality, responses or sales.
Can it update my website?
Yes. It can be configured to prepare and publish approved content through compatible website systems such as WordPress, subject to access permissions and the agreed workflow.
Can it create social media posters?
Yes, it can prepare basic artwork and promotional content using supported AI design tools. Specialised design, professional photography and complex video production may require additional services.
Can it work 24 hours a day?
Eligible automated workflows can operate outside normal business hours when systems remain available. Actual uptime depends on software, infrastructure, usage limits and platform availability.
Can it handle customer complaints?
It can acknowledge and categorise complaints, gather relevant information and provide approved guidance. Sensitive or unresolved complaints should be escalated to human employees.
Can it close sales automatically?
It can support sales conversations, qualification and follow-ups. Contract acceptance, unusual discounts, payment commitments and other consequential decisions should follow your approval rules.
Does my Digital Human have to appear as a talking avatar?
No. The standard character package can use a visual identity and written communication. Animated video avatars, real-time voice interaction and talking-head production require additional tools and scope.
Can it access multiple business systems?
Yes, selected compatible applications can be connected. The number and complexity of systems depend on the agreed quotation.
Can I upgrade from Back-Office Assistant to Digital Human?
Yes. Hoost2u can assess the existing setup and provide an upgrade quotation covering character creation, additional workflows and integrations.
Will the AI replace my sales or marketing team?
It can reduce selected repetitive tasks and support employees, but human involvement remains important for strategy, creative direction, negotiations, relationship management and sensitive decisions.
How do I get started?
Contact Hoost2u, describe your business and preferred AI role, and request an assessment. We will review the requirements and propose a suitable implementation scope.
GET STARTED
Give Your Business a Digital Team Member That Works Across Your Online Operations.
From answering customer questions to preparing social content, managing online enquiries and supporting your sales process, Hoost2u helps you build an AI Digital Human around your business needs.
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