Book Appointment Now
FAQ
AI virtual staff: frequently asked questions
Straight answers about how Hoost2u sets up and runs AI staff.
Can’t find your question here? WhatsApp us on 012-2161336 or email info@hoost2u.com.
TOPIC 01
About AI virtual staff
What is AI Virtual Staff?
An AI Virtual Staff is a software-based assistant configured to perform or support selected business responsibilities using AI. It is organised around a specific job role, such as administration, marketing, sales or customer service. Depending on its configuration, it can combine company-specific information, workflow instructions and computer-use capabilities to help with everyday digital tasks.
How is it different from using ChatGPT or another AI chatbot?
General AI tools are built to answer anyone’s questions. AI Virtual Staff is set up for one role in your business: trained with your information, tone and procedures, given a clear job description and, where configured, able to work through approved applications. Hoost2u also manages it after launch, so your team isn’t re-explaining the same instructions every day.
Will AI Virtual Staff replace our employees?
That isn’t how we position it. AI Virtual Staff takes on appropriate, repetitive computer work so your people have more time for judgement, customers and relationships. Your team sets the rules, approves sensitive actions and handles the exceptions.
Which roles do you offer?
Four ready-trained roles: AI Administrative Assistant, AI Web & Social Media Assistant, AI Sales & Marketing Assistant and AI Customer Service Assistant. For other work, we set up Custom AI Staff around your job description, quoted on top of one of our two packages.
TOPIC 02
Computer-use and tasks
Can AI actually operate a computer?
Yes. Hoost2u AI Virtual Staff can be configured with computer-use capabilities for supported graphical interfaces. Depending on the configuration, it can navigate websites, click interface elements, enter information, read accessible on-screen content and help with selected digital procedures. Actual operations depend on the approved applications, permissions, workflow requirements and technical compatibility.
How do we give our AI staff tasks?
Through the Hoost2u control panel, or a WhatsApp or Telegram group set up for your team. You brief the assistant there, much as you would brief a colleague.
TOPIC 03
Setup
What do you need from us to start?
The job description or task list, examples of good work (templates, past replies, standard documents), your FAQs and product or service information, the applications involved, what must always go to a person, and a contact who can approve information and review early output.
Do we need technical staff?
No development team is needed. You do need someone who understands the work and can review early output and approve sensitive actions. Hoost2u handles configuration, training and technical management.
What happens after go-live?
Your assistant starts work in your approved systems while Hoost2u provides monitoring, maintenance, technical support and reasonable adjustments according to your package.
TOPIC 04
Packages and pricing
How much does it cost?
There are two packages. AI Back-Office Assistant is RM1,000 one-time setup plus RM499 per month. AI Digital Human is RM3,000 one-time setup plus RM1,000 per month. Custom configuration and extra integrations are quoted on top of either package.
Are AI subscriptions included?
No, unless expressly itemised. Third-party AI tools, messaging usage, hosting and software charges are separate and disclosed before activation.
Do prices include SST?
No. Prices don’t include SST yet. SST will apply later and will be shown separately on your quotation and invoice.
Can I upgrade from Back-Office Assistant to Digital Human?
Yes. Hoost2u can assess the existing setup and provide an upgrade quotation covering character creation, additional workflows and integrations.
Can I cancel the monthly service?
The proposed arrangement allows cancellation with 30 days’ written notice, subject to your accepted quotation. Continued operation of any subscription-dependent features requires the relevant services to remain active.
TOPIC 05
Control and approvals
Which actions need human approval?
You decide during setup. As standard, payments, submissions, deletions, changes to important records and external communications you mark as sensitive wait for an authorised person. Complex or sensitive matters are referred to your team.
Can we limit or withdraw its access?
Yes. The assistant works only in the websites and applications you authorise for its role, and access can be adjusted or withdrawn whenever your business needs change.
What if the AI makes a mistake?
Like any new team member, it can. That is why sensitive actions wait for approval, sample tasks are reviewed before launch, and unusual cases go to a person. If something isn’t right, tell us and we refine the configuration under your package.
TOPIC 06
Getting started
Which role should we start with?
Start with the work that takes up the most time and follows a clear, repeatable pattern. Tell us what your team does each week and we’ll recommend the role that makes the most practical difference.
How do we get started?
WhatsApp or call us on 012-2161336, email info@hoost2u.com, or send your job description through our contact page. We’ll discuss the work, recommend a role and package, and confirm everything in a written quotation.
Where are you based?
Hoost2u (M) Sdn Bhd (Co. No. 1569340-V), Unit 3-03-01, Plaza Bukit Jalil (Aurora Place), No. 1, Persiaran Jalil 1, Bandar Bukit Jalil, 57000 Kuala Lumpur.
STILL HAVE A QUESTION?
Ask us directly
Message us with what your team does each week and we’ll answer in plain terms.